Tag: complaints

WASA ordered to resolve complaints within a day

FAISALABAD, Mar 28 (APP):Managing Director Water And Sanitation Agency (WASA) Amir Aziz gave a deadline to the operation officers to resolve complaints registered on the portals within a day, failing which strict departmental action will be taken. A review meeting was held with the MD WASA in the chair for redressing complaints, filed on the… Continue reading WASA ordered to resolve complaints within a day

Wafaqi Mohtasib disposes of 193,028 complaints in 2023

ISLAMABAD, March 25 (APP): Wafaqi Mohtasib of Pakistan has processed a record 194,099 complaints against the maladministration of government departments in 2023, which is 18% higher than the previous year. Out of these, 193,028 complaints were disposed of which is 22% higher than the year 2022. This was reported by Wafaqi Mohtasib Ejaz Ahmad Qureshi… Continue reading Wafaqi Mohtasib disposes of 193,028 complaints in 2023

Swift decision making must for national development: Arif Alvi

LAHORE, Feb 22 (APP):President Dr Arif Alvi has underscored the need for taking swift decisions to put the country on the road to progress and prosperity. He said this while addressing the recognition ceremony of officers of the Federal Insurance Ombudsman (FIO) Secretariat, chief executive officers (CEOs) and managing directors (MDs) of insurance companies, organised… Continue reading Swift decision making must for national development: Arif Alvi

Ombudsman took action on 126 complaints last month

FAISALABAD, Jan 24 (APP):Ombudsman Punjab Major (retd) Azam Suleman Khan took action on 126 complaints during December 2023. A spokesperson for the Ombudsman office said here on Wednesday that an amount of Rs 333,500 was spent on three notices of rehabilitation of sewerage lines by the department, Rs 5,722,500 were spent for resolving the issue… Continue reading Ombudsman took action on 126 complaints last month

Ombudsman Office receive 190,000 complaints during current year

ISLAMABAD, Dec 17 (APP):Wafaqi Mohtasib (Federal Ombudsman), Ejaz Ahmad Qureshi has directed the investigation officers and the heads of federal agencies to ensure timely implementation of Wafaqi Mohtasib decisions since no slackness would be tolerated on this count. He said that 178000 complaints have so far been decided since January 2023 and the number of… Continue reading Ombudsman Office receive 190,000 complaints during current year

President directs State Life to pay Rs 3.2 m insurance claims to complainants

File

ISLAMABAD, May 03 (APP): President Dr Arif Alvi has rejected three separate representations filed by the State Life Insurance Corporation of Pakistan (SLIC) as maladministration was established on its part in three cases. The State Life had repudiated insurance claims of the complainants on the ground that the insurance policyholders had pre-insurance ailments which they… Continue reading President directs State Life to pay Rs 3.2 m insurance claims to complainants

President directs private bank to refund defrauded money to senior citizen

ISLAMABAD, July 2 (APP): President Dr Arif Alvi while setting aside orders of the Banking Mohtasib, directed Faysal Bank Ltd. to refund the defrauded money to a senior citizen.  The president directed the bank to pay the full amount of 1.1 million to the defrauded account holder as against the partial payment of Rs. 388,100.… Continue reading President directs private bank to refund defrauded money to senior citizen

PM directs reopening/review of 0.238mln citizens’ complaints on PCP

ISLAMABAD, Feb 12 (APP): Prime Minister Imran Khan has desired for reopening of 0.238 million public complaints received on Pakistan Citizen’s Portal with the direction for the respective higher authorities to hold review in these cases under their supervision for disposal on merit. According to a letter of the Prime Minister’s Office shared by PM… Continue reading PM directs reopening/review of 0.238mln citizens’ complaints on PCP

PM directs re-opening of 83,741 public complaints to provide relief

ISLAMABAD, Oct 9 (APP): Prime Minister Imran Khan has directed for re-opening of 83,741 public complaints filed at Pakistan Citizen’s Portal against different institutions and departments to ensure relief to masses. According to Prime Minister’s Performance Delivery Unit (PMDU), the prime minister has directed for re-opening of all these partially resolved complaints by 2,549 government… Continue reading PM directs re-opening of 83,741 public complaints to provide relief

PMDU registers 3.4 mln citizens including foreigners

ISLAMABAD, Sep 7 (APP): Prime Minister Delivery Unit (PMDU) has so far registered 3.4 million citizens from different areas of the country including local, overseas Pakistanis, and foreigners to provide better and swift assistance to redress civic complaints. According to three years, the performance of PMDU registered complaints by social segments; complaints of vulnerable segments… Continue reading PMDU registers 3.4 mln citizens including foreigners

FBR Chairman holds E-Kutchery in FBR HQ

ISLAMABAD, Jul 9 (APP): Chairman Federal Board of Revenue (FBR), Asim Ahmad held an ,E-Kutchery’ at FBR HQ on Friday to listen to the complaints and issues of taxpayers as a sequel to ‘E-Kutcheries held on monthly basis to comply with the directions of the Prime Minister of Pakistan. The complainants interacted directly with the… Continue reading FBR Chairman holds E-Kutchery in FBR HQ

“Indifferent attitude” of Pak Missions towards diaspora unacceptable: PM

ISLAMABAD, May 05 (APP): Prime Minister Imran Khan Wednesday pointing to the “indifferent attitude” of officers and staff at Pakistan missions abroad in resolving problems of diaspora urged them to adopt the passion of serving overseas Pakistanis, whose remittances were contributing a lot in running the country. “Overseas Pakistanis are our major strength. Pakistan is… Continue reading “Indifferent attitude” of Pak Missions towards diaspora unacceptable: PM

PM decides to revisit 155,000 complaints filed at citizens portal

ISLAMABAD, Apr 11 (APP):Prime Minister Imran Khan on Sunday decided to revisit 55,000 complaints from citizens registered from July 2020 to December 2020 at the Prime Minister’s Citizens Portal. The complaints will be reopened in a phased manner, says a press release of Prime Minister’s Performance Delivery Unit. According to the Prime Minister Office, senior… Continue reading PM decides to revisit 155,000 complaints filed at citizens portal

FM lauds MoFA team in effective resolution of Citizen Portal complaints

File photo

ISLAMABAD, Dec 05 (APP):Foreign Minister Shah Mahmood Qureshi on Saturday lauded Foreign Secretary Sohail Mehmood and the entire team of Ministry of Foreign Affairs for effectively addressing the complaints received at PM’s Citizen Portal. On completion of two years of the Portal, Qureshi said the ministry during the coronavirus pandemic, set up a 24/7 Crisis… Continue reading FM lauds MoFA team in effective resolution of Citizen Portal complaints

2.2 mln complaints resolved out of 2.3 mln received at Citizen Portal

ISLAMABAD, Aug 13 (APP): Out of 2.3 million complaints registered at Pakistan Citizen Portal, around 2.2 million have been resolved as the platform was growing popular among the masses. According to the monthly data issued by the Prime Minister Performance Delivery Unit, around 2.8 million people had registered themselves at the portal. Out of 1.5… Continue reading 2.2 mln complaints resolved out of 2.3 mln received at Citizen Portal

Serving the nation since 1947 by providing an accurate, objective, uninterrupted flow of news to the people, the national news service is pursuing a comprehensive strategy to transform the existing news operations into a forward-looking service – APP Digital for its diverse subscriber-base and the public.

Follow Us

APP Services