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ISLAMABAD, Jan 06 (APP):Pakistan Bait-ul-Mal (PBM) Managing Director (MD) Senator Capt (R) Shaheen Khalid Butt on Tuesday presided over an e-Kachahery at the PBM headquarters, where he heard citizens’ grievances from across the country and directed their swift and transparent resolution.
He instructed PBM officers to ensure timely disposal of complaints with full transparency and accountability.
The online session, organized by PBM, was aimed at strengthening communication with the public and promoting responsive governance.
During the session, Managing Director PBM listened to each grievance with patience and issued immediate directions to the concerned officials to ensure timely resolution, while highlighting accountability and efficient implementation of the PBM’s pro-poor services.
People from almost every province of the country participated in the session to highlight their issues.
Speaking on the occasion, PBM’s Managing Director stated that e-Kachaheries play a vital role in bridging gaps between the administration and the public, especially by leveraging digital platforms to ensure inclusivity and transparency.
Senator Capt. Shaheen Khalid Butt also highlighted PBM’s ongoing efforts to perpetuate federal government’s resolution of strengthening transparency and accountability, such as promotion of e-governance and digitalization in PBM, Electronic Biometric Verified Payments to the beneficiaries, Digitalized Beneficiary Management System and many others.
Expressing his commitment to public service, the MD announced that similar e-Kachaheries would continue to be organized regularly to promote good governance and citizen engagement.