FESCO shifts services to Power Smart mobile app, discontinues ENC portal

FAISALABAD, Apr 21 (APP):Faisalabad Electric Supply Company (FESCO) has discontinued its Electricity New Connection (ENC) portal and shifted all related services to the “Power Smart Mobile App” to provide faster, more efficient and consumer-friendly digital facilities.
FESCO spokesman Muhammad Saeed Raza said here on Tuesday that the upgraded mobile application had been designed to offer all electricity-related services to consumers at their doorstep through a single platform.
He said that through the app, consumers could apply for new electricity connections, track application status, request name changes, tariff modifications and load adjustments, avail bill installment facilities, seek extension in bill payment dates, lodge complaints and track their status. The app also includes a bill estimator calculator to help users forecast their upcoming electricity bills, he added.
He said that consumers would also be able to update their personal information including CNIC and mobile numbers, directly in the FESCO system through the application.
He said that with the launch of the Power Smart App, the consumers could now submit applications for new connections online within a few clicks, saving time and significantly improving service delivery.
He explained that earlier, applications for new electricity connections were submitted through the ENC portal, but the management decided to discontinue it in line with its digitalization policy and to provide improved and efficient services through a modern platform.
He clarified that all services were also available on the “FESCO Smart” mobile application, which the consumers could use for resolving their electricity-related issues.
For consumers who face difficulty using online applications, he said that all services would continue to be available at customer service centers located at circle, divisional and sub-divisional offices.
He further said that the applications submitted through the ENC portal up to March 31 would be processed as per policy and would not be rejected while from April 01 onwards, all services would be available exclusively through the Power Smart Mobile App.
FESCO has also issued instructions to its relevant offices to guide consumers regarding the transition, while awareness about the change has been provided on the ENC portal to encourage users to adopt the new digital platform, he added.