Faisalabad Electric Supply Company (FESCO) achieved a significant milestone in customer service by resolving 151,017 consumer complaints during May 2026 through its centralized Complaint Management System and helpline 118.
FESCO resolves 151,017 consumer complaints in May through helpline 118
FAISALABAD, Jun 15 (APP): Faisalabad Electric Supply Company (FESCO) achieved a significant milestone in customer service by resolving 151,017 consumer complaints during May 2026 through its centralized Complaint Management System and helpline 118.
According to Deputy Director Complaints Hafiz Shahzad, the Power Information Technology Company (PITC) has released the monthly performance report of FESCO’s Call Center 118, showing a high complaint resolution rate across all operational circles of the company.
He said that the Customer Complaint Management System (CCMS-118) received total 151,223 complaints during May 2026 out of which 151,017 complaints were resolved promptly while action on the remaining 206 complaints was underway.
Providing a breakdown of circle-wise performance, he said that FESCO First Circle received 37,800 complaints, of which 37,731 were resolved.
The Second Circle received 44,602 complaints and successfully addressed 44,556 of them.
In Jhang Circle, 8,474 out of 8,476 complaints were resolved while Sargodha Circle disposed of 39,444 complaints out of total 39,489.
Similarly, Mianwali Circle resolved 10,267 complaints out of 10,307 received during last month whereas Toba Tek Singh Circle addressed 10,545 complaints out of 10,549 lodged by the consumers.
He said that the complaints included requests related to new electricity connections, replacement of power lines and various technical issues affecting consumers.
He said that the high resolution rate reflected the commitment of FESCO officers and staff to ensure uninterrupted customer support and service delivery.
He said that on the directions of FESCO Chief Executive Engineer Muhammad Amir, the Central Complaint Center at FESCO Headquarters remained operational round the clock to facilitate the consumers and ensure immediate action on complaints.
He said that the 118 helpline was fully functional and available 24/7 for registration of all types of electricity-related complaints.
He said that the consumers could also avail themselves of the SMS service by sending their complaints to 8118 for prompt redressal.
Emphasizing the importance of customer satisfaction, he urged FESCO officers and employees to work collectively for maintaining the company’s positive image and make customer care their foremost priority.
A satisfied consumer was true reflection of an organization’s performance; he said and directed field formations to remain proactive in resolving public issues and giving top priority to the immediate redressal of electricity-related complaints.
