Faisalabad Electric Supply Company (FESCO) has expedited the rollout of modern Information Technology (IT) infrastructure across its operational network as part of a comprehensive digital transformation initiative aimed at improving institutional efficiency, strengthening e-governance and delivering faster, more transparent and customer-friendly electricity services.
FESCO accelerates digital transformation with modern IT infrastructure
FAISALABAD, Jul 10 (APP): Faisalabad Electric Supply Company (FESCO) has expedited the rollout of modern Information Technology (IT) infrastructure across its operational network as part of a comprehensive digital transformation initiative aimed at improving institutional efficiency, strengthening e-governance and delivering faster, more transparent and customer-friendly electricity services.
FESCO Spokesman Muhammad Saeed Raza said that this initiative is being implemented on the directions of FESCO Chief Executive Officer (CEO) Engineer Muhammad Amir to align the company’s operational framework with modern technological requirements, equip employees with advanced digital tools and further enhance service delivery for electricity consumers.
He said that the company has supplied modern computer hardware to the offices responsible for E-Operations (E-Ops), Customer Complaint Management System Plus (CCMS+), Customer Facilitation Centers (CFCs) and Complaint and Control Center projects, enabling them to provide more efficient, transparent and high-quality services.
He said that new equipment had been distributed in phases to various circles, divisions, subdivisions, revenue offices and Metering and Testing (M&T) offices. The hardware includes desktop computers, laptops, uninterrupted power supply (UPS) units, LaserJet printers, smart LED displays and Android mobile phones equipped with Mobile Device Management (MDM) software, he added.
He said that the latest equipment had been specifically allocated for E-Operations, CCMS+ and other IT-based projects to improve field operations, facilitate real-time monitoring and strengthen the mechanism for prompt registration and resolution of consumer complaints.
He described the initiative as a significant milestone in FESCO’s drive towards digitalization, e-governance and the adoption of modern information technology.
The deployment of advanced computer systems and digital equipment had substantially improved office productivity, data management, online monitoring, complaint handling and timely service delivery, he added.
He said that the new IT facilities had not only enhanced the professional capacity of employees but had also empowered field staff with real-time access to operational data, enabling them to register complaints instantly and resolve issues on the spot.
These improvements had contributed to a more efficient electricity distribution system while strengthening consumer confidence in the utility’s services, he added.
FESCO employees also welcomed the initiative, describing it as a major step towards institutional modernization.
They said that availability of modern computers and other IT equipment had significantly enhanced organizational efficiency, made the consumer complaint redressal system more effective and facilitated the successful implementation of the E-Operations and CCMS+ projects across the company’s operational network.
