Religious Ministry seeks feedback from Private Scheme Hujjaj

ISLAMABAD, Oct 19 (APP):The Ministry of Religious Affairs and Interfaith Harmony has asked private scheme Hujjaj (pilgrims)to submit a detailed feedback about the quality of Hajj arrangements by their respective Hajj Group Organiser (HGO) by Oct 31.
The feedback would enable the ministry to judge HGOs performance. An official of the ministry told APP that a detailed questionnaire has already been uploaded at website of the ministry www.hajjinfo.org. The feedback would help improve future Hajj arrangements. The official said the questionnaire covers details about quality of residential facilities provided, Hajj package, meal, transport and other facilities provided in Saudi Arabia by their respective HGOs.
The facilities provided in Haji camps, quality of Hajj training courses imparted before departure for Hajj, behaviour of airport and flight crew and flight punctuality.
The performance guarantee amount deposited by each HGO before the Hajj 2018, would be returned after receiving satisfactory performance report by their respective clients.
The ministry would start returning performance guarantee amount to respective HGOs after receiving no complaint.