ISLAMABAD, Sep 18 (APP):The Pakistan Telecommunication Authority (PTA) has published Quality of Service (QoS) Survey results for the second quarter of 2026 (April–June), covering Cities, Focused and Rural Areas, and Azad Jammu & Kashmir (AJ&K) & Gilgit Baltistan (GB). Conducted under the Cellular Mobile Network QoS Regulations 2021, the surveys evaluated all Cellular Mobile Operators (CMOs) against licensed KPIs for coverage, mobile broadband, voice, and SMS services. PTA field teams …
PTA contacts QoS survey results
ISLAMABAD, Sep 18 (APP):The Pakistan Telecommunication Authority (PTA) has published Quality of Service (QoS) Survey results for the second quarter of 2026 (April–June), covering Cities, Focused and Rural Areas, and Azad Jammu & Kashmir (AJ&K) & Gilgit Baltistan (GB).
Conducted under the Cellular Mobile Network QoS Regulations 2021, the surveys evaluated all Cellular Mobile Operators (CMOs) against licensed KPIs for coverage, mobile broadband, voice, and SMS services.
PTA field teams travelled extensively, testing approximately 27,300 voice calls and SMS with 0.19 million broadband samples in 11 major cities, 3,300 voice/SMS and 24,000 broadband samples in Focused and Rural Areas, and 4,100 voice/SMS with 3,960 broadband samples across six high altitude sites in AJ&K & GB.
The rural surveys highlighted critical digital inclusion gaps, identifying unclaimed coverage areas. Persistent challenges remain due to prolonged load shedding, theft and vandalism of telecom infrastructure, fiber cuts, RoW constraints, and security limitations in remote regions.
Efforts are being made to cover unserved/ underserved areas through Universal service Fund (USF) and also coordinating with Federal & provincial governments to streamline RoW approvals and uninterrupted commercial power solutions.
Results highlighted strong compliance in SMS and voice KPIs nationwide, but disparities observed in mobile broadband performance. Legal action initiated to concerned operators for non compliance, alongside strict directives for compliance for Licensed parameters.
PTA has also completed Q2 2026 QoS survey reports for Cities, Focused and Rural Areas, and AJ&K & GB and have published on PTA’s official website for public consumption and transparency (https://www.pta.gov.pk/category/qos-survey-959959384-2023-05-30), reaffirming PTA’s commitment to protecting consumer interests, driving operators toward technological advancement, and maintaining high service standards across Pakistan.
