Wafaqi Mohtasib (Federal Ombudsman) Naveed Kamran Baloch on Friday directed officials across the country to intensify efforts for providing faster relief to citizens during a monthly performance review meeting at the Ombudsman’s Secretariat in Islamabad, stressing improved complaint resolution, wider use of digital platforms, stronger public outreach and new initiatives to facilitate businesses.
Ombudsman orders faster public relief, digital push
ISLAMABAD, Jul 10 (APP): Wafaqi Mohtasib (Federal Ombudsman) Naveed Kamran Baloch on Friday directed officials across the country to intensify efforts for providing faster relief to citizens during a monthly performance review meeting at the Ombudsman’s Secretariat in Islamabad, stressing improved complaint resolution, wider use of digital platforms, stronger public outreach and new initiatives to facilitate businesses.
Chairing the meeting, Mr Baloch said public trust in the institution remained its greatest strength and must be safeguarded through efficient, transparent and responsive service delivery.
Senior officials from the Registration, Investigation, Appraisal, Implementation, IRD, Media and Overseas Pakistanis wings attended the meeting, while regional offices joined virtually.
Mr Naveed Baloch said the Wafaqi Mohtasib had evolved into the country’s leading institution of administrative accountability by protecting citizens against maladministration, injustice and unfair administrative practices while promoting transparency, accountability and excellence in public service.
Calling for a more proactive approach, the Ombudsman urged officials to ensure the expeditious disposal of complaints and noted that nearly 48% of all complaints were now being submitted through digital platforms, highlighting the growing importance of technology in public service delivery.
Mr Baloch also announced that a Grievance Commissioner for Business Facilitation would be established within the Secretariat in consultation with chambers of commerce and other stakeholders to help resolve business related grievances and support economic activity across the country.
He said the Secretariat is also preparing a comprehensive media strategy to increase public awareness of the institution’s services and expand its outreach, asking all relevant stakeholders to submit their recommendations within one week.
The Ombudsman assured participants that every effort would be made to create a better working environment and equip regional offices with modern office equipment and automation tools to improve efficiency and ensure quicker resolution of public complaints.
