General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has launched a pilot digital platform allowing pilgrims and worshippers to submit complaints, suggestions and inquiries online during the Hajj 1447 AH season.
New digital platform launched for pilgrims’ complaints, suggestions at Two Holy Mosques
ISLAMABAD, May 23 (APP): General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has launched a pilot digital platform allowing pilgrims and worshippers to submit complaints, suggestions and inquiries online during the Hajj 1447 AH season.
Saudi Press Agency (SPA) told APP that the unified digital system aims to improve pilgrims’ experience at Masjid al-Haram and Al-Masjid an-Nabawi by enabling visitors to send feedback and track the status of their requests in real time.
The report said the platform allows pilgrims to easily submit reports, comments and service-related observations through a centralized digital system linked with internal operational networks.
Authorities said the system will help improve service quality, strengthen administrative response and support faster handling of pilgrims’ concerns during peak Hajj crowds.
The platform also provides operational dashboards for officials to monitor performance and follow service requests more efficiently.
According to SPA, the initiative forms part of ongoing efforts to enhance digital services and improve pilgrims’ comfort and satisfaction at the Two Holy Mosques during the Hajj season.
