Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi on Wednesday directed officials to improve the Complaint Management System (CMS) to ensure faster registration, timely examination and effective resolution of citizens’ cybercrime complaints.
NCCIA DG orders faster complaint processing, timely action through improved CMS
ISLAMABAD, Nov 04 (APP): Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi on Wednesday directed officials to improve the Complaint Management System (CMS) to ensure faster registration, timely examination and effective resolution of citizens’ cybercrime complaints.
According to an NCCIA official, DG Rizvi issued the directions while chairing a meeting with CMS and headquarters officers to review the performance of the existing complaint handling system.
He said the meeting discussed measures to speed up complaint processing, improve public services and upgrade the system in line with modern requirements.
The participants were briefed on steps to strengthen the CMS and make the registration, scrutiny and handling of complaints more efficient.
Rizvi directed the officers concerned to ensure prompt action on complaints and maintain continuous monitoring of their progress.
He emphasised that the Complaint Management System should be made more effective and responsive so that citizens could receive timely assistance and their complaints were handled without unnecessary delays.
DG Rizvi said improving complaint management and ensuring effective follow-up were essential for providing better services to citizens and strengthening public confidence in the agency.
