ISLAMABAD, Feb 17 (APP):Federal Minister for Poverty Alleviation and Social Safety, Syed Imran Ahmad Shah Tuesday visited the Call Centre established at the National Telecommunication Corporation (NTC) to review preparedness for the Prime Minister’s Ramzan Relief Package 2026.
The federal minister was received by GM North Mr. Atta Ullah Khan, while GM Data and IT Mr. M. Sarwar briefed him on the operational and technical framework of the Call Centre.
The minister was informed that the Call Centre at NTC F-5 building became operational on February 15, 2026 and is currently functioning with approximately 50 trained call agents.
A second Call Centre at I-9 is also being made operational to further enhance outreach and manage increasing call volumes.
During the briefing, it was shared that a real-time monitoring dashboard has been established, displaying the number of agents logged in, calls in queue, calls currently being attended, and the total number of calls received, ensuring effective monitoring and operational efficiency.
The Call Centre verifies beneficiaries’ eligibility through the Benazir Income Support Programme (BISP) portal using the caller’s CNIC.
Callers are informed about their status(eligible/ineligible), designated bank for eligible and and the procedure for receiving financial assistance. To ensure immediate resolution of issues, representatives of partner banks are present in liaison at the Control Room.
It was further shared that approximately 43,000 calls were received in a single day regarding the one-time cash assistance of PKR 13,000 under the Prime Minister’s Ramzan Relief Package. The Minister was also informed that around 1.4 million beneficiary accounts have already been created to facilitate smooth and timely disbursements.
In the meeting, BISP representatives were also present and the Federal Minister directed them that the Control Room be made fully operational on a 24/7 basis, atleast for the first 10 days or Ramzan, to maximize public outreach and avoid any inconvenience to beneficiaries.
He appreciated the training provided to call agents and emphasized that disbursements must be completed within one week to ensure timely relief to deserving families during the holy month of Ramzan.
The minister lauded the coordinated efforts of NTC, BISP, and banking partners, stressing the importance of transparency, responsiveness, and citizen-centric service delivery.