ISLAMABAD, Nov 03 (APP):Federal Minister for National Health Services, Regulations and Coordination Syed Mustafa Kamal on Tuesday reviewed the progress of the Health Complaint Management System, emphasizing the need for timely resolution of public grievances and improved service delivery. The minister was given a detailed briefing on the system's latest developments, current status, operational challenges and future course of action. The meeting discussed measures to ensure effective registration of public …
Kamal reviews progress on health complaint management system
ISLAMABAD, Nov 03 (APP):Federal Minister for National Health Services, Regulations and Coordination Syed Mustafa Kamal on Tuesday reviewed the progress of the Health Complaint Management System, emphasizing the need for timely resolution of public grievances and improved service delivery.
The minister was given a detailed briefing on the system’s latest developments, current status, operational challenges and future course of action.
The meeting discussed measures to ensure effective registration of public complaints, their timely redressal and improved monitoring mechanisms to make the system more efficient and responsive.
Various aspects of strengthening the system’s operational capacity and ensuring better follow-up of complaints were also discussed.
Mustafa Kamal stressed the importance of addressing public complaints promptly, improving the system’s overall performance and ensuring transparency and accountability in the healthcare sector.
He underscored that an effective complaint management mechanism was essential for improving public confidence and making healthcare services more responsive to citizens’ needs.
