ISLAMABAD, Nov 11 (APP):The Inter Boards Coordination Commission (IBCC) on Wednesday inaugurated a Digital Queue Management System (QMS) at its Islamabad Secretariat to streamline public service delivery across all six centres through digital tokens, QR-based queue tracking, real-time waiting updates, SMS and WhatsApp notifications, in a move aimed at reducing waiting times, improving transparency and making services more accessible to students and applicants. The system was inaugurated by Hassan Saqlain, …
IBCC launches Digital Queue Management System at Islamabad Secretariat
ISLAMABAD, Nov 11 (APP):The Inter Boards Coordination Commission (IBCC) on Wednesday inaugurated a Digital Queue Management System (QMS) at its Islamabad Secretariat to streamline public service delivery across all six centres through digital tokens, QR-based queue tracking, real-time waiting updates, SMS and WhatsApp notifications, in a move aimed at reducing waiting times, improving transparency and making services more accessible to students and applicants.
The system was inaugurated by Hassan Saqlain, Additional Secretary at the Ministry of Federal Education and Professional Training, alongside Dr Ghulam Ali Mallah, Executive Director of IBCC.
Developed on the directives of Federal Secretary Nadeem Mahbub, the initiative marks a significant step towards digitising IBCC’s public-facing services and reducing the need for applicants to physically visit its offices.
Under the new system, visitors will be able to obtain digital tokens, track their queue status through QR codes and receive real-time updates on waiting times. SMS and WhatsApp notifications will further keep applicants informed about their turn, while dedicated priority services will facilitate senior citizens and persons with disabilities.
Speaking at the inauguration, Dr Mallah said IBCC was working towards establishing a “visitor-free IBCC”, where students and applicants could access services digitally without making unnecessary visits to its offices.
“InshaAllah, we are steadily moving towards a visitor-free IBCC, where students and applicants can access services digitally without unnecessary visits to our offices,” he said, adding that the initiative was a key priority of the ministry and aligned with the Prime Minister’s Digital Pakistan Vision.
The introduction of the QMS is expected to make service delivery more efficient by minimising physical queues, improving the flow of visitors and providing applicants with greater visibility over their service requests.
The initiative forms part of IBCC’s broader digital transformation efforts, with a focus on making public services more efficient, transparent, accessible and citizen-centric.
