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ISLAMABAD, Jan 04 (APP):Federal Investigation Agency (FIA) has established Pre-Departure Facilitation Desks at all its zones across the country to assist international travelers with immigration procedures, clearance and travel-related queries.
An FIA official told APP on Sunday that the initiative has been launched to help passengers avoid last-minute difficulties at airports by obtaining necessary guidance and clarification before traveling abroad.
The official said the facilitation desks will provide information regarding travel documentation, visa requirements and immigration clearance, enabling travelers to resolve issues in advance and ensure a smooth and hassle-free departure.
He added that the desks have been set up to strengthen public service delivery and address travelers’ concerns in a timely and professional manner, particularly for those facing confusion or uncertainty related to immigration rules.
The official said that passengers are encouraged to approach the facilitation desks prior to travel to avoid inconvenience, delays or off-loading at airports.
For lodging complaints or seeking further assistance, citizens have been advised to contact the FIA through its official email complaints@fia.gov.pk or call the FIA Helpline 051-111-345-786 or 1991.