ISLAMABAD, Jun 27 (APP):Ministry of Religious Affairs and Interfaith Harmony has launched an electronic monitoring system for swiftly addressing the complaints of intending pilgrims during the Hajj days.
According to an official of the Ministry, the system launched in 2013 with technical support of Punjab Information Technology Board (PITB) has been improved and updated for Hajj 2019. It has an in-built mechanism of transferring yet to be resolved complaints to the next tier of management for taking appropriate measures.
He said Hajj helpline has been activated for responding inquiries, complaints of pilgrims, besides developing android applications including Pak Hajj Moavin,’ ‘Pak Hajj Guide’, Mobile SMS service for dissemination of information. Likewise an on line complaint registration portal and android application for complaint registration have also been activated to facilitate pilgrims.He said a daily situation report is generated for the information of senior management.
