ISLAMABAD, Oct 27 (APP):Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi on Tuesday chaired a high-level meeting at NCCIA Headquarters Islamabad and directed officers to ensure 100 percent digital registration of public complaints, timely response and daily monitoring of performance. According to an NCCIA official, the meeting was attended by officials of the Complaint Management System (CMS), IT team, deputy directors and other concerned officers. The …
DG NCCIA Rizvi orders 100pc digital registration of complaints, daily performance monitoring
ISLAMABAD, Oct 27 (APP):Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi on Tuesday chaired a high-level meeting at NCCIA Headquarters Islamabad and directed officers to ensure 100 percent digital registration of public complaints, timely response and daily monitoring of performance.
According to an NCCIA official, the meeting was attended by officials of the Complaint Management System (CMS), IT team, deputy directors and other concerned officers.
The meeting reviewed measures to improve the Complaint Management System, upgrade IT infrastructure, strengthen data security and ensure prompt redressal of cybercrime complaints submitted by citizens.
DG Rizvi directed the CMS and IT teams to make the complaint registration process more efficient, transparent and user-friendly.
He instructed officers to ensure complete digital registration of complaints, transparent monitoring, timely responses and an effective feedback system so that complainants would not face unnecessary difficulties.
Rizvi said the effective use of modern technology was essential to address the growing challenges of cybercrime.
He stressed the need to modernise NCCIA’s systems to provide citizens with prompt and transparent redressal of their complaints.
DG Rizvi warned that delays in handling public complaints would not be tolerated and directed that the performance of concerned officers and teams be monitored on a daily basis.
He said providing timely relief to citizens through improved digital services remained a top priority of NCCIA.
