Corruption/Malpractices category added to Pakistan Citizens’ Portal complaint lodging mechanism

ISLAMABAD, Feb 6 (APP):In accordance with the instructions of Prime Minister Imran Khan, the PM’s Performance Delivery
Unit has added ‘Corruption/Malpractices’ category to the already existing categories of Pakistan
Citizens’ Portal complaint lodging mechanism.

The category, titled as ‘Corruption/Malpractices’ has further been classified into six sub-categories namely, Financial Corruption, Violation of Merit/Rules,Power Abuse,Fraud/Forgery, Harassment and Inefficiency, a press release of the PM Office issued here Thursday said.

The classification of these various sub kinds has been keenly devised, keeping in
view the nature of complaints received on the portal.

Matters regarding corruption in government funds, bribery and kickbacks fall under
the Financial Corruption, whereas irregularities in recruitment, procurement and allotment
processes comprise of the Violation of Merit/Rules category. Similarly favoritism,
unauthorized privileges etc. represent Power Abuse section.

Harassment, having become one of gravest challenges, is a pertinent subcategory of
the Pakistan Citizens’ Portal, where any issue regarding physical/sexual harassment,
threatening and blackmailing will be put under this head.

Likewise, any complaint registered concerning fake documents and impersonation will
be listed under Fraud/Mockery section. Finally, cases of absenteeism, red-tapism and
non-serious attitude will constitute as Inefficiency.

The PMDU has done this categorization to facilitate public, as well as to safeguard the
integrity and reputation of individuals, as majority of reported cases received through the
citizens’ portal, represented mala fide and irrational content, for the purposes of achieving
personal desired outcomes.

Moreover, this step will also enable the dashboard handlers/officers to systematically take up, or
drop (irrelevant) matters, and hence will accelerate the redressal process.

It has been further decided that the lodging of complaints in the category of “Corruption/Malpractices”

by the citizens will be subject to some pre-defined system alerts of Do’s and Don’ts, which will be made part of the “User’s Guidelines Manual for Complaints and Suggestion Handling”, along with other changes and shall be circulated to all concerned departments.

As part of the above-mentioned Do’s and Don’ts, any complaint which does not provide authentic evidence will not be entertained. Furthermore, it has been prescribed to refrain from making complaints carrying baseless allegations as it is mentioned in the Holy Quran, that whosoever accuses an innocent, indeed takes upon himself the burden of a calumny and a manifest sin.

In addition to this, penal clauses will be highlighted through pop-up messages for those complainants whose complaints prove to jeopardize the reputation and integrity of other individuals, or will be found groundless.

The primary objective of PMDU is to provide a coherent and an efficient system for the amelioration of public grievances, and to take all necessary steps in this light. The activation of the “Corruption/Malpractices” option will not only help to filter out frivolous complaints, but will also help the officers to entertain only
genuine complaints, it said.