ISLAMABAD, Dec 8 (APP):The Petroleum Division of Energy Ministry has so far resolved around 84,435 complaints, received through the Pakistan Citizen Portal, launched by Prime Minister Imran Khan in October 2018, which were related to its attached departments and gas companies.
“The PD and some of its attached departments have received as many as 87,812 complaints, out of which 84,435 have been resolved,” a senior official privy to petroleum sector developments told APP.
He said the PD itself received 467 complaints, out of which 449 were resolved, while Sui Northern Gas Pipelines Company Limited (SNGPL) redressed grievances of 78,326 complainants, out of 79,761 complaints. Similarly, Sui Southern Gas Company (SSGC) received 7,584 complaints and resolved 5,660 so far, he added.
The official said the portal management had recently issued a list of top 10 officials, who resolved maximum number of complaints registered with their organizations, according to which the SNGPL Managing Director had been placed at first position for redressing the public grievances.
“The Petroleum Division is committed to ensuring transparency in all its attached departments and companies and making them viable and service-oriented entities, in line with the vision and directives of the Prime Minister,” he said.
Meanwhile, Oil and Gas Regulatory Authority (OGRA) Spokesman Imran Ghaznavi said the authority had handled around 1,689 complaints it received through the Pakistan Citizen Portal against relevant ministries, divisions and departments during the last one year.
“OGRA received as many as 1,689 complaints, while it forwarded 1,182 complaints to different relevant Ministries /Divisions/ Departments, out of which 914 (77.32%) have been resolved,” he said.
Moreover, the spokesman said as many as 484 complaints pertaining to OGRA had also been resolved, within the time given by the Prime Minister Delivery Unit. “The complaint resolution rate of OGRA is 100 percent.”
On advice of the Cabinet Division, he said all resolved complaints were reviewed again to ensure ‘quality and citizen satisfaction,’ besides placing updates on the portal with necessary replies.
He said OGRA was committed to redressing the complaints received through Complaint Resolution Procedure Regulations, 2003 as well as lodged through the Pakistan Citizen Portal.