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ISLAMABAD, Jan 7 (APP):The Ministry of Parliamentary Affairs reported that 93 percent of public complaints received across Pakistan in 2025 were resolved, with action taken on 21,281 applications during the year.
The figures were shared in an official statement outlining steps taken to improve public access, accountability, and transparency in government processes.
According to the ministry, most complaints received by the Prime Minister’s Public Affairs and Grievances Wing related to land occupation, delay in registration of FIRs, police conduct, irregularities in utility bills, and issues linked to financial assistance. Applications from overseas Pakistanis were also included in the total number of cases processed.
The ministry said it remains committed to resolving public complaints within timeframes to strengthen transparency, ensure accountability, and build public trust in government institutions. To improve access to government offices, the complaints wing introduced a universal access number 554-555-111, allowing citizens to register grievances more easily.
As part of a nationwide awareness drive, the ministry sent around 123 million SMS messages to inform citizens about available complaint services and procedures. Officials stated that these steps led to an increase in public engagement, with the number of complaints rising from 12,597 in 2024 to 21,281 in 2025.
Special measures were taken to reach citizens in flood-affected areas. The ministry established complaint desks in flood-hit districts of Khyber Pakhtunkhwa and Punjab to ensure direct access for affected communities. Out of 445 complaints received from these areas, most were resolved on the spot with the support of local administrations.
The statement also noted that the Federal Minister for Parliamentary Affairs regularly held meetings to hear public complaints and review progress on their resolution. In addition, the ministry introduced a track-and-trace mechanism to improve coordination between parliament and the government. This system enabled real-time monitoring of government responses to bills, questions, resolutions, and attention notices.
During the year, the ministry facilitated 49 meetings of six standing committees and monitored the implementation of 37 official assurances given on the floor of parliament. A ministerial committee headed by the Defence Minister helped move government legislation forward and supported the passage of 39 government bills from both houses of parliament.
The Minister for Parliamentary Affairs played an active role in parliamentary proceedings, responding to 207 questions raised by members. The minister also presented 20 attention notices and six constitutional and legal reports in the houses.
In addition, responses were given on five resolutions, debates were concluded on nine motions, and proceedings related to 26 legislative bills were handled during the year.
The Ministry of Parliamentary Affairs said it will continue efforts to strengthen institutional coordination and improve links between parliament and the executive to ensure effective governance and public service delivery.