PESHAWAR, Jul 29 (APP):Special Assistant to Chief Minister for Home and Tribal Affairs, Tariq Saeed Marwat on Wednesday inaugurated Complaint Cell (1992) to address public grievances relating to home department. The inauguration ceremony was attended by senior officers and officials of Home and Tribal Affairs Department. On the occasion, Deputy Director Home and Tribal Affairs, Rafaqat Khan gave a detailed presentation to CM aide on establishment, operational mechanism, scope and …
Complaint cell inaugurated at home department
PESHAWAR, Jul 29 (APP):Special Assistant to Chief Minister for Home and Tribal Affairs, Tariq Saeed Marwat on Wednesday inaugurated Complaint Cell (1992) to address public grievances relating to home department.
The inauguration ceremony was attended by senior officers and officials of Home and Tribal Affairs Department. On the occasion, Deputy Director Home and Tribal Affairs, Rafaqat Khan gave a detailed presentation to CM aide on establishment, operational mechanism, scope and complaint management system of the Complaint Cell.
It was told that through new facility, complaints, suggestions and public grievances relating to home department can be submitted through complaint helpline 1992 and Telephone No. 091-9214941. Complaints may also be lodged through email, written applications and other officially approved communication channels.
Every complaint received will be properly documented and the identity of complainants will remain strictly confidential. All complaints will be forwarded to the relevant authorities for prompt action and a comprehensive monitoring and follow-up mechanism has been established to ensure timely resolution and effective public service delivery, CM aide was informed.
Speaking on the occasion, Tariq Saeed Marwat said that timely resolution of public complaints, transparent governance, accountability and efficient service delivery are among the provincial government’s foremost priorities.
He said the establishment of complaint cell will provide citizens with an effective and reliable platform to register their complaints and seek timely redress.
