Federal ombudsman to introduce complaints, help lines mechanism

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ISLAMABAD, Aug 26 (APP): Federal Ombudsman of Pakistan Salman Faruqui on Friday took special initiative in public interest for establishment of complaints and helpline mechanism in all federal government departments.
He has given this task to Hafiz Ahsan Ahmad Khokhar, Senior Advisor (Law)/Grievance Commissioner for Overseas Pakistanis to coordinate with all stakeholders, said a press release issued here.
A meeting regarding establishment of complaints resolution
mechanism and help lines in all federal government agencies/
departments was held under the chairmanship of Hafiz Ahsaan Ahmed Khokhar.
The meeting was attended by the representatives of relevant
Agencies.
Hafiz Ahsan gave a detailed presentation on the directions in
the context of Law and Justice Commission, and asked the agencies to implement the directions for establishment of complaints resolution mechanism under the supervision of an officer not below BS 19 and to install helpline for public complaints and guidance.
He also suggested to the participants to display the broachers /print material regarding ambit of ministry, division and attached departments for public guidance and awareness.
He also said that the complaints resolution and helpline
mechanism may ensure that the public as well as the staff/officials of the ministry may aware where and how to complaint and information required regarding it.
He also said that a system of feedback be also introduced so
that the people should aware about their status of complaints and resolution thereof.
The representatives of all federal ministries/departments
had also given their output and admired the initiative taken by Federal Ombudsman Secretariat in public interest which include representatives of Cabinet Division, Finance Division, Ministry of Religious Affairs, Law and Justice Division, Human Rights Division, Establishment Division, Railways Division, Ministry of Communication, Ministry of Foreign Affairs, Ministry of Housing and Works, Board of Investment, Textile Industries Division and Aviation Division.
Hafiz Ahsan said that all departments will ensure to establish
complaints/help line centers and to obtain universal access numbers for facilitation and public awareness.