RPO holds Open Court to address public complaints at New Town Police Station

RAWALPINDI, Oct 24 (APP):Regional Police Officer (RPO) Rawalpindi Babar Sarfraz Alpa held an open court at New Town Police Station to listen to citizens’ complaints and direct officers to ensure their timely resolution in accordance with the law.

SP Rawal Division and other relevant police officers were also present on the occasion. Citizens directly presented their complaints, applications and problems to the RPO, who listened to them and directed the concerned officers to take action on merit, ensuring transparency and compliance with the law.

The RPO said the timely resolution of citizens’ complaints was a fundamental responsibility of the police. He made it clear that injustice to any citizen or unnecessary delays in legal proceedings would not be tolerated. He directed all officers to give priority to public complaints, ensure timely action on applications and play an effective role in providing justice in accordance with the law.

He further instructed police officers to treat visitors to police stations with respect, listen to their concerns attentively and use all available resources to provide them with relief. He stressed that public service, merit and the supremacy of law must remain the top priorities of the police force.

After the open court, the RPO visited Waris Khan, Banni and New Town police stations to review administrative affairs, police performance and the facilities being provided to citizens.

During the visits, he inspected various sections of the police stations and directed the concerned officers to improve cleanliness, maintain proper records, ensure discipline and strengthen administrative arrangements. He also stressed the need for timely action on citizens’ applications, merit-based investigations and effective measures to prevent crime.

The RPO emphasised that improving police station services, maintaining courteous behaviour towards the public and providing prompt relief to citizens were among the department’s foremost priorities. He directed officers to perform their responsibilities with dedication, honesty and professionalism and take all possible measures to protect the lives and property of the public.

Babar Sarfraz Alpa reiterated that resolving citizens’ problems, preventing crime and ensuring the timely provision of justice must be given top priority. He said the fundamental purpose of the police force was to serve the public and protect their lives and property, and no compromise would be made in this regard.