PESHAWAR, Jun 18 (APP):The Khyber Pakhtunkhwa government on Thursday launched a comprehensive package of digital policing reforms aimed at transforming public service delivery, improving accountability and making police services more accessible through technology-driven platforms. Chief Minister Sohail Afridi formally inaugurated the Police Service Management (PSM) App and a range of online systems designed to bring key police services under a single digital framework. Addressing the launching ceremony, the CM said …
KP unveils digital policing reforms to expand public access to police services
PESHAWAR, Jun 18 (APP):The Khyber Pakhtunkhwa government on Thursday launched a comprehensive package of digital policing reforms aimed at transforming public service delivery, improving accountability and making police services more accessible through technology-driven platforms.
Chief Minister Sohail Afridi formally inaugurated the Police Service Management (PSM) App and a range of online systems designed to bring key police services under a single digital framework.
Addressing the launching ceremony, the CM said the government was committed to modernising the policing structure and ensuring that citizens receive services through transparent, efficient and people-oriented mechanisms.
He directed the relevant departments to run an extensive public awareness campaign so that people across the province could effectively utilise the newly introduced digital facilities.
Among the major reforms introduced, citizens will now be able to register FIRs online, reducing procedural delays and improving access to legal processes.
The CM also launched the Kinetic Police Action Dashboard, a digital monitoring platform intended to strengthen operational oversight, improve coordination and enable real-time reporting from across the province. Dedicated service desks have also been established under the initiative to facilitate public engagement.
A centralised online complaint management system has been introduced through which complaints can be lodged using multiple channels including toll-free helplines, WhatsApp, social media platforms, SMS and other digital services.
To strengthen citizen protection measures, the government launched the “Talash Gumshuda Portal” to assist in tracing and recovering missing children. Victims of gender-based violence will also be able to submit complaints through dedicated online channels.
For emergency response, authorities introduced the “Pink Button” feature aimed at providing rapid support to women and children facing urgent situations.
Officials briefed the meeting that residents would now be able to obtain police character certificates and clearance certificates remotely through biometric verification and online payment facilities.
The reforms also include easier procedures for obtaining and renewing driving licences, while citizens will be able to access and use digital versions of their licences through mobile devices.
Additionally, an integrated verification mechanism has been introduced for licences, challans and police documents to simplify authentication and reduce administrative delays.
Special complaint portals have also been established for transgender persons and minority communities, while the KPCOP mobile application has been launched to enhance field monitoring and operational performance of police personnel.
CM Afridi described the reforms as a major step towards citizen-centric governance and instructed authorities to ensure effective implementation of all digital systems to maximise public benefit across the province.
