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LAHORE, Jan 12 (APP):Federal Tax Ombudsman (FTO) Dr. Asif Mahmood Jah after completing the prescribed process, successfully issued refunds totaling Rs 21 billion to aggrieved taxpayers in 2024, all within the ambit of the law.
Addressing an awareness session with the business community here on Sunday, Coordinator to FTO Muhammad Farhan Munir stated that numerous refund complaints received nationwide during the period under review were processed according to the law, and orders for refunds were issued promptly. He emphasized that the business community had shown full confidence in the FTO’s performance, particularly in the timely resolution of their genuine grievances.
Farhan Munir revealed that 66.55 percent more complaints were filed last year compared to previous years, with an impressive 95.96 percent of them being resolved by providing lawful relief to the complainants. He assured aggrieved taxpayers, importers, and exporters that they could approach any regional FTO office or directly file complaints through various channels—email, fax, post, website, or whatsapp -which would be processed within 24 hours.
On the other hand, Farhan Munir urged participants to pay their Federal Board of Revenue (FBR) taxes on time to help ensure the smooth running of state affairs. He highlighted the government’s commitment to the welfare of the business community and its continuous efforts to create an environment conducive to ease of doing business, offering a range of unprecedented incentives for economic growth.
He also announced that the FTO would visit Faisalabad Chamber of Commerce and Industry and Government College University Faisalabad in the coming months, followed by a visit to the Multan Chamber of Commerce and Industry next month, at the invitation of FTO Coordinator Saif-ur-Rehman. These visits aimed to engage with traders in South Punjab.