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PESHAWAR, Aug 04 (APP): Federal Ombudsman Ejaz Ahmad Qureshi on Friday said that swift resolution of people’s complaints was the topmost priority of his department and asked the employees of all federal government organizations to double their efforts for speedy disposal of people’s complaints and implementation of the decisions made by his office.
Chairing a high-level meeting here at Federal Ombudsman Office Peshawar, Ejaz Qureshi said that access of people to the Federal Ombudsman office has been made easy and comfortable and complaints could be registered through a simple application or online.
He said it has been mandatory that all complaints may be disposed of in 60 days. Urging the public departments to swiftly implement the decisions of the Federal Ombudsman Office, he said advisers and consultants were hired on merit while facilitation centres were established for the assistance of complainants.
Ejaz said that complaints against federal government departments may increase up to 1,90,000 this year, saying that leniency or delay in the implementation of decisions would not be tolerated.
In 2021, the number of complaints was 1,10,000 which increased to 1,64,000 in 2022 and this year it was expected to reach 1,90,000 which reflected people’s confidence in Federal Ombudsman Office.
He said that the informal resolution of the dispute (IRD) program has been started for speedy resolution of complaints through a reconciliatory approach.
He said that 18 offices of his organization were working in all provinces including in Peshawar, Abbottabad, Swat and DI Khan for speedy disposal of cases and implementation of the Federal Ombudsman Office’s decisions at people’s doorsteps.
The majority of complaints in KP have been received against PESCO and that significant reduction in complaints against NADRA, BISP and SNGPL were witnessed.
To address people’s complaints, he urged all federal government departments to establish a well-equipped digitization system and upload all the necessary data and information on their websites for people’s facilitation.
Ejaz said the Federal Ombudsman Office has been digitalized as a result of which complaints of people were increased and implementation of the decisions was being monitored.
He said that a review appeal can be filed by the aggrieved parties within the stipulated time. Director General Benazir Income Support Program KP said that about nine million families were registered with BISP and swift action was being taken on complaints under an inclusive mechanism.
The NADRA, SNGPL and other officials assured full cooperation with Federal Ombudsman Office.