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ISLAMABAD, May 30 (APP): Chief Executive Officer (CEO) of Islamabad Electric Supply Company (IESCO), Muhammad Naeem Jan, has taken serious notice of delays in resolving complaints related to feeders, transformers, and individual consumers, as well as the unnecessary engagement of complaint office phone lines and failure to attend consumer calls.
The CEO emphasized that the uninterrupted supply of electricity to valued consumers and the timely resolution of their complaints is the company’s top professional responsibility,said a statement issued here on Friday.
He added that any negligence in this regard by officers or staff will not be tolerated, as such behavior tarnishes the reputation of the concerned offices and contradicts IESCO’s claim of being a customer-friendly organization.
Muhammad Naeem Jan has urged consumers that if they are not heard at any IESCO office, they should contact the Central Complaint and Monitoring Cell at the following numbers 051-9252933, 051-9252934
He encouraged the public to identify and report any black sheep within the organization so that strict departmental action can be taken against them.
He also instructed Chief Engineer Operations, Muhammad Kashif Shah, to closely monitor the duration and resolution process of complaints related to feeders, transformers, and individual issues, during normal days and especially in bad weather conditions. He stressed that strict action must be taken against those officers and staff whose laziness or incompetence is harming the company’s reputation.
A satisfied IESCO consumer is the true identity of IESCO, said the CEO.