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LAHORE, Jul 22 (APP):The series of public/customers hearings (open katchehry) are continued in all the eight circles of Lahore Electric Supply Company (LESCO) to address the customers’ complaints regarding overbilling and other issues.
LESCO Chief Executive Officer Engineer Shahid Haider told media here Monday that the
company was continuing with this practice following the special instructions of the Ministry
of Power Division, with an aim of solving problems faced by the consumers in electricity bills and other matters immediately.
He added that special customers’ hearings were being conducted across the LESCO region
and the public was also being informed about this in advance through the media and banners installed in the relevant LESCO offices. All the SDOs (Sub-Divisional Officers) along with their respective team are ensuring regular holding of the public hearing in their sub-divisions on a daily basis. While SEs (Superintending Engineers), and X-Ens (Executive Engineers) are personally investigating the customers complaints.
He mentioned that a total of 1,357 complaints of various types were received in today’s (Monday) hearings, out of which 1,323 complaints were redressed on the spot.
The LESCO Chief said that he himself was also paying surprise visits to the various LESCO offices to ensure effectiveness of this initiative aimed at providing optimum relief to the customers.
Meanwhile, the customers who participated in the open hearings welcomed this action of LESCO and hoped that LESCO will continue to make all possible efforts for the convenience
of them in the future as well.