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KARACHI, Jun 24 (APP):The Additional Secretary Benazir Income Support Program (BISP) Dr. Muhammad Tahir Noor held a detailed meeting here at Central Zonal Office with BISP’s strategic banking partner Habib Bank Limited (HBL) to address ongoing technical and logistical challenges faced during the Quarter 3 (Q3) disbursement cycle and to review and finalize operational plans for the upcoming Quarter 4 tranche disbursement through the retail network.
Director General Sindh, Zulfiqar Ali Shaikh, Akram Bhutto, Director and other officers of Sindh office were part of the meeting. From the Bank Shaikh Umair Asad, Senior Product Manager, Miss Samreen Shamsheer, Business Head and Allah Nawaz, Cluster Manager attended the meeting
Due to the ongoing heatwave and high humidity across the country, BISP’s recent operational shift from the campsite disbursement model to the retail-based disbursement model to minimize crowding and hardship at payment camps. This step has been taken to ensure that beneficiaries receive their payments with dignity and respect, in a safer and more accessible environment.
During the meeting, Dr. Tahir Noor emphasized the importance of improving on-ground service delivery in transparent and efficient way and directed HBL to ensure essential facilities such as drinking water, shaded waiting areas, and seating arrangements are available at retail outlets for BISP beneficiaries. Key areas of discussion included system readiness, cash availability at retail outlets, biometric verification enhancements, grievance redressal mechanisms, and real-time monitoring tools.
Dr Tahir Noor further emphasized the importance of seamless coordination among all stakeholders to uphold service standards and facilitate a smooth disbursement process. Special focus was placed on improving beneficiary experience, minimizing delays, and strengthening transparency and accountability in payment mechanisms.
He further reiterated that unauthorized auto-withdrawals must be strictly prohibited and instructed the bank to implement robust monitoring mechanisms to prevent such practices. Both sides agreed to devise a mechanism and establish a control system to address all complaints in a timely and effective manner.