FAISALABAD, Feb 23 (APP): Faisalabad Electric Supply Company (FESCO) Chief Executive Officer (CEO) Engr. Muhammad Aamer has said that all possible measures are being taken to ensure uninterrupted power supply to consumers across the FESCO region.
He expressed these views during an online E-Katchery held on Facebook at FESCO Headquarters, in compliance with the directives of the Ministry of Energy (Power Division).
He said that resolving consumer problems is FESCO’s top priority and no negligence in this regard will be tolerated. Installation of new connections, replacement of faulty meters, and resolution of other electricity-related issues are being addressed on a priority basis, he added.
He further said that consumers’ issues are being resolved at their doorstep with just one click. In line with the government’s vision, the organization of open forums has proven highly effective in promptly addressing electricity consumers’ complaints. The consumers have been provided with the facility to submit their complaints online directly to the CEO from their homes, fostering a consumer-friendly environment between the public and FESCO administration. This series of open forums will continue in the future, he added.
Engr. Muhammad Aamer emphasized that FESCO is committed to delivering quality services to its consumers and is formulating more consumer-friendly policies to further strengthen communication and trust between consumers and FESCO staff.
He also highlighted that, in addition to the Central Monitoring Cell established at FESCO Headquarters, consumers can register their complaints 24/7 through the helpline 118, toll-free number 0800-66554, and SMS service 8118, upon which immediate action will be taken.
On this occasion, the CEO appealed to consumers to remain vigilant against electricity theft in their surroundings and cooperate with FESCO teams in eliminating power theft. He stressed that the complete eradication of electricity theft is essential to provide relief to honest consumers.
Reaffirming his commitment, Engr. Muhammad Aamer said that FESCO will continue to take all possible measures to ensure the provision of timely and high-quality services and will introduce additional consumer-friendly policies in the future to further strengthen consumer confidence and improve the power supply system.
During the two-hour Facebook E-Katchery, the consumers from eight districts of FESCO region including Faisalabad, Chiniot, Toba Tek Singh, Jhang, Sargodha, Mianwali, Khushab, and Bhakkar raised various issues, including the early installation of new connections, replacement of old and dilapidated poles and wires, replacement and upgradation of transformers, faulty meters, and voltage fluctuations.
The CEO issued immediate instructions to the concerned officers for the prompt resolution of these matters.
Superintending Engineers from FESCO’s six operation circles also participated online.
The E-Katchery was also attended by GM (Customer Services) Ms. Sadaf Naz, Chief Engineer (CS) Asghar Hussain Qazalbash, Director PR Muhammad Saeed Raza, Staff Officer Rao Muhammad Zubair, and Deputy Director Complaints Hafiz Muhammad Shahzad.