The State Bank of Pakistan (SBP), Wednesday, launched a nationwide Survey on “User Experience of Digital Payment Services” to further improve the safety, convenience, accessibility, and reliability of these services.
SBP launches nationwide survey on user experience of digital payment services
KARACHI, Jun 10 (APP): The State Bank of Pakistan (SBP), Wednesday, launched a nationwide Survey on “User Experience of Digital Payment Services” to further improve the safety, convenience, accessibility, and reliability of these services.
The survey is aimed at gathering insights on usage patterns, service quality, ease of use, transaction reliability, complaint handling, fraud concerns and overall customer experience via direct feedback from digital payment services users across Pakistan, and will remain open till July 10, 2026, said a statement issued here.
With increasing integration of digital payments into everyday activities, the central bank termed it essential to understand customers’ experiences and expectations for ensuring the responsiveness of digital payments eco-system to the evolving public needs, it added.
The survey has been developed in consultation with relevant stakeholders and forms part of SBP’s broader evidence-based approach to strengthening Pakistan’s digital financial ecosystem.
SBP encouraged all users of digital payment services to participate in the survey and share their valuable feedback as the responses will support future initiatives aimed at building a more customer-centric and digitally empowered financial ecosystem in Pakistan.
