ISLAMABAD, Feb 20 (APP):The Islamabad Electric Supply Company (IESCO) claims to make Roshni sms service error free in one month in a meeting contemplated to find out a solution of public complaints for receiving irrelevant messages of maintenance and billing through Roshni sms service.
The meeting headed by CEO was unanimous to ensure 100 per cent accuracy of the intimation system to its subscribers and correction of the relevant data to reach out actual and genuine consumers.
People are continuously receiving unwanted messages since the start of an SMS-based service (ROSHNI) aimed to provide information regarding their bills, repair maintenance and load-shedding.
Deputy Manager Public Relation IESCO Asim Nazir Raja,while talking to APP, Tuesday informed that Basit Zaman Ahmed Chief Executive Officer (CEO) directed Director General Information System(DGIS) to resolve the issue within one month.
He further told that IESCO had registered 2,754,000 people under “ROSHNI” service out of which 2,623,000 were active customers and only 10 percent’s data required to be revisited for correction.
“The department had to reexamine the entire data after consistent public complaints and soon it will be made error free”, he pledged.
He said sometime data is feed-ed as provided by the complainants on behalf of actual subscribers.
A citizen Hassan Raza compIaining on the issue said, “I’m a permanent resident of Islamabad and there is no single electric meter in my name but I still receive updates about Company Bagh’s Murree Feeder and billing information on a connection.
Another complainat Shahid Qamer said he also receives messages from Roshni about a Kotli Sattiyan’s feeder maintenance and billing. “How my number was added to that locality while I am a permanent resident of Islamabad, he questioned. He asked IESCO to correct the data and ensure whether fake meters are not installed in-connivance of company’s black sheeps.