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KARACHI, Jul 09 (APP):Advisor Federal Ombudsman Regional Office Karachi Seema Shakil, on Tuesday, paid a visit to Pakistan Post GPO Saddar Karachi to inspect facilities being offered to public.
The senior advisor, while speaking to media at the occasion, said that federal Ombudsman is the only institute that resolves the grievances of citizens without any fees while they don’t need assistance of lawyer as well.
The officials of Ombudsman secretariat conduct visits and inspections of federal government departments and organizations engaged in public service delivery to review their performance and service delivery status and forward their findings and recommendations for not only resolving the public grievances but also to redress the issues faced the relevant institution, she mentioned.
Though the customers present in GPO expressed satisfaction on available facilities and services, she said and added, waiting area for customers need to be improved and water and other basic facilities should be made available there.
Seema Shakil said that complaints filed to Ombudsman office by public against the Pakistan Post were mostly about lost parcels. In case of missing of booked parcel the customer was eligible to receive a compensation amount up to Rs.1000 irrespective of the value of the goods dispatched, she pointed out and stressed on the need of enhancing the compensation amount as well as ensuring insurance of parcels at the time of booking.
The advisor urged on measures for improving efficiency and revenue of Pakistan Post and remarked that revenue enhancement through tapping the unexploited resources will help strengthening financial position of the postal services as well as overall service delivery status.
She along with Ombudsman office’s focal person for media Taqi Muhammad Soomro and other officials inspected different counters for booking of post articles, parcels, money order and other sections of the post office.
Senior advisor had interaction with individuals present in the GPO and inquired about services of the Pakistan Post and their complaints if any. She also received a briefing from post officials.
Chief Post Master GPO Saddar Ghulam Asghar Soomro briefed the Ombudsman team on functions and services of Pakistan Post and informed that option of insurance of parcels was available at post offices but most of the times customers avoid to avail the service due to extra charges.