The Peshawar Electric Supply Company (PESCO) has established three committees at division, circle and headquarters levels to ensure timely and transparent resolution of consumer complaints.
PESCO sets up bodies to resolve consumer complaints
PESHAWAR, Nov 11 (APP):The Peshawar Electric Supply Company (PESCO) has established three committees at division, circle and headquarters levels to ensure timely and transparent resolution of consumer complaints.
PESCO Chief Akhtar Hameed Khan issued directives for the formation of the committees, assigning them powers to address complaints involving different financial amounts,csaid an official release here on Thursday.
The divisional-level committee comprises the concerned Executive Engineer (XEN), Deputy Commercial Manager, Sub-Divisional Officer (SDO) and Revenue Officer. It can decide cases involving amounts up to Rs1.5 million.
The circle-level committee includes the concerned Superintending Engineer, Deputy Commercial Manager and Executive Engineer, with authority to resolve cases involving amounts up to Rs3 million.
The headquarters-level committee, comprising the Chief Commercial Officer, Commercial Manager and concerned Superintending Engineer, will handle complaints involving amounts exceeding Rs3 million.
PESCO said the committees would ensure prompt and transparent decisions on all complaints received and would also be responsible for implementing their decisions within one month.
