The Office of the Provincial Ombudsman Sindh received a record 25,217 public complaints during the year 2025 while relief was provided in 8,789 cases, securing monetary benefits of Rs 4.29 billion for citizens.
Sindh Ombudsman receives record 25,217 public complaints in 2025
KARACHI, Jun 02 (APP): The Office of the Provincial Ombudsman Sindh received a record 25,217 public complaints during the year 2025 while relief was provided in 8,789 cases, securing monetary benefits of Rs 4.29 billion for citizens.
The Annual Report 2025, presented to Sindh Chief Minister Syed Murad Ali Shah by Provincial Ombudsman Dr Sohail Rajput, revealed that a 236 per cent increase was recorded in the registration of complaints over the average annual intake of around 7,500 complaints in previous years.
According to the report, out of the total 25,217 complaints received, 8,854 were disposed of after preliminary scrutiny, while 16,363 were admitted for investigation. The office decided 12,591 cases after investigation and provided relief in 8,789 cases, resulting in monetary benefits of Rs 4.29 billion for aggrieved citizens.
The report showed that the highest number of complaints was lodged against local government institutions, with 10,000 complaints registered against Union Councils and Town Committees. Other departments receiving significant numbers of complaints included the Revenue Department (3,345), School Education and Literacy Department (2,261), Police Department (1,965), Karachi Water and Sewerage Corporation (1,685), Karachi Metropolitan Corporation and defunct District Councils (1,510), Irrigation Department (604), Accountant General Sindh (598), Health Department (554), and Public Health Engineering and Rural Development Department (521).
The report highlighted the measures taken to further ease the access of public in filling their complaints including the online complaint registration and tracking platform, Khuli Katcheries (open public forums) at union council and taluka levels and awareness sessions in schools and colleges.
The office redesigned its website, enhanced its presence on social media platforms, and also upgraded its mobile application.
In addition, approximately 31 million public awareness SMS messages were sent to citizens explaining the complaint registration and redressal process.
Expansion of the Brand Ambassador Programme in collaboration with leading universities, building partnerships with civil society organisations and non-governmental organisations, establishment of two standing committees for addressing the issues relating to persons with disabilities, and setting up the Climate and Disaster Justice Unit (CDJU) were other major initiatives highlighted in the report.
