RAWALPINDI, Feb 11 (APP): Commissioner Rawalpindi Engineer Aamir Khattak on Wednesday paid a surprise visit to the Raja Bazaar Tehsil Office, inspected various sections and reviewed arrangements for public facilitation.
During the visit, he met citizens present at the office, listened to their complaints and sought feedback on the facilities being provided, staff conduct and pace of work.
The commissioner said revenue offices were among the most frequented public offices and, therefore, must be upgraded to state-of-the-art standards to ensure efficient service delivery. He observed that public service was the fundamental responsibility of government officers and staff, and directed that offices be made genuinely citizen-friendly to strengthen public trust.
Emphasising accuracy of record, transparency and strict adherence to merit, he said all official matters must be handled in accordance with prescribed rules and regulations. He directed the officials not to keep applications and files pending without justification, and to ensure that each case was decided within the stipulated timeline.
The commissioner instructed the Additional Deputy Commissioner (Revenue) to maintain a complete tracking record of cases so that responsibility could be fixed in instances of delay.
He further directed that the standard of public service be improved, staff should treat visitors with courtesy and respect, and citizens’ matters be resolved promptly without causing unnecessary inconvenience. He also called for ensuring essential facilities at public offices and establishing an effective mechanism for redress of complaints.
The commissioner issued instructions to ensure cleanliness, adequate seating arrangements, an operational guidance counter and special facilities for elderly persons and women. He also stressed the need to keep the complaint cell fully functional and to take prompt action on the grievances received.