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ISLAMABAD, Jan 29 (APP):Caretaker Minister for Information Technology Gilgit-Baltistan Ghulam Abbas on Thursday said a proposal to establish a modern one-window public service centre in Gilgit was under consideration, following a review of a similar facility in Islamabad.
The minister made the remarks after visiting the Asaan Khidmat Centre in the federal capital, which brings multiple public services under one roof through integrated digital systems.
He said the federal government was keen to replicate the model in Gilgit-Baltistan to improve access to public services.
He said the proposed Asaan Khidmat Markaz in Gilgit would operate as a one-window facility, allowing citizens to obtain services from various provincial and federal departments through dedicated service counters supported by secure IT connectivity.
He said the planned system would include a management information system integrated with a queue management system to monitor service delivery.
The system would generate real-time data on service requests, processing timelines, counter performance and peak hours, while digital dashboards would support oversight and planning.
The minister said, coordination would be undertaken with Gilgit-Baltistan departments that already provide online services to enable their operations at the proposed centre. Federal institutions, including Nadra, the National Bank of Pakistan and the Directorate General of Immigration and Passports, would also be approached to set up service counters.
Ghulam Abbas said the Gilgit-Baltistan Information Technology Department would be responsible for system deployment, integration, staff training and technical support, adding that the infrastructure was being designed to allow future expansion.
He said a final decision on establishing the centre in Gilgit would be taken after further consideration.