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MULTAN, Jan 02 (APP): The Water and Sanitation Agency (WASA) Multan has submitted its performance report for the year 2025 to Secretary Housing Punjab, Noor-ul-Amin Mengal. The report highlights significant strides in service delivery, complaint resolution, recovery mechanisms, and infrastructure development.
Secretary Housing Noor-ul-Amin Mengal expressed satisfaction with WASA Multan’s overall performance and emphasized that, in alignment with the vision of Chief Minister Punjab, major development initiatives are underway in Multan. He added that the city’s sewerage and water supply systems would soon be modernized in a sustainable manner, and an effective recovery drive was helping to substantially reduce outstanding dues.
According to the performance report, WASA Multan has successfully installed 419,509 water supply and sewerage connections across the city. In 2025, the agency resolved 14,687 billing-related complaints, addressed 20,611 sewerage complaints, and took action on 2,820 water supply-related issues.
Managing Director of WASA Multan, Faisal Shehzad, shared that the agency is currently supplying 41 million gallons of potable water per day to residents. To improve recovery, 17 special recovery and disconnection teams, supervised by circle in-charges, have been established to target defaulters.
The MD also noted that 869 regular and contract employees have been deployed for sewerage and drainage operations, with the sewerage network now covering 250 square kilometers. The water supply system spans 125 square kilometers under WASA’s jurisdiction.
In an effort to reduce operational costs and ensure uninterrupted service, 27 WASA installations have been transitioned to solar energy. The agency has also upgraded its billing system from FoxPro-II to the Oracle system, and consumers can now access duplicate bills through the WASA website at any time.
Furthermore, a 24-hour customer care service center has been set up to ensure the resolution of consumer complaints within 24 hours. A dedicated control room will also be established to gather feedback from consumers to further improve service delivery.