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ISLAMABAD, Dec 24 (APP):Interior Minister Mohsin Naqvi on Wednesday paid a surprise visit to the Islamabad Traffic Centre at Faizabad to inspect facilities available to citizens and review the overall licensing process.
During the visit, the minister examined all stages of the driving licence issuance system, including the token room, sign-test area and physical test centres.
He interacted directly with applicants to gauge staff performance and understand on-ground challenges.
“When did you arrive? When will your turn come?” Naqvi asked citizens as he moved through the centre. One applicant complained that the licensing procedure was slow and requested the minister to speed up the system.
“I have already instructed the IG. We will make the system faster,” Naqvi assured him.
The interior minister listened to citizens’ grievances and directed officials to take immediate corrective measures. Chief Traffic Officer SSP Hamza Humayun briefed the minister on each step of the licensing workflow.
Naqvi stressed that every process at the traffic centre must be transparent and timely. He instructed the provision of additional machines and facilities to manage the growing number of applicants.
Announcing his decision to ensure reforms and transparency in the licensing system, the minister emphasized the need to upgrade public service delivery at the centre.
The Chief Commissioner Islamabad, the IG Islamabad, Additional Deputy Commissioner Islamabad and other relevant officials accompanied the minister during the visit.