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ISLAMABAD, Nov 28 (APP):Federal Minister for Energy Awais Ahmad Khan Leghari has said that the government was determined to provide maximum facilities to energy consumers.
He expressed these views while addressing the launching ceremony of the upgraded Helpline 118, which he formally inaugurated.
Leghari said that transparency was being ensured within the Ministry of Energy, adding that self-accountability is impossible “until we expose ourselves to scrutiny.”
“We are committed to implementing the principles of reform within the ministry,” he affirmed.
He added that the new system will highlight shortcomings at every level — “from linemen to senior officials” — and that the responsibility for these mistakes would also have to be assumed by the department.
The minister said the system will positively impact every electricity consumer in the country. He urged the Chief Executive Officers (CEOs) of power distribution companies to ensure its successful implementation.
He also assured that once the system proves successful, employees of the respective companies will be rewarded “to the maximum extent possible.”
Highlighting the importance of accurate information, Leghari said the ministry relies heavily on DISCOs and data gathering.
“Under the leadership of the Prime Minister, efforts are underway to bring improvements across all sectors,” he remarked.
He urged all relevant departments to take ownership of the service to ensure its success, noting that its effective implementation is also a key aspiration of the Prime Minister.
Upgraded Helpline 118 added advanced features including seven regional languages options, robotic calling option, line man monitoring system among other prominent featured to provide value services to all its consumers.