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ISLAMABAD, Oct 07 (APP):Federal Interior Minister Mohsin Naqvi paid a surprise visit to the Executive Passport Office in Lahore’s Defence area on Tuesday, where citizens expressed their satisfaction with the improved efficiency, quick processing, and courteous service at the facility.
During his unannounced inspection, the Interior Minister interacted with applicants who had come to get their passports made. He inquired about the arrangements, waiting times, and overall experience at the office.
Citizens shared their appreciation for the smooth and timely service, saying that the passport issuance process had become significantly faster and more convenient.
“Now, it takes only about five minutes for our turn to come, and the process is completed quickly,” one applicant told the minister. “Previously, we had to wait for hours, and sometimes the system would go down. The staff now fully guide us at every step, and passports are delivered within the stipulated time,” another added.
Impressed by the feedback, Minister Naqvi commended the office in-charge and staff for maintaining excellent arrangements and earning the confidence of the public.
“I am truly pleased to visit the passport office today,” Naqvi remarked. “The satisfaction of citizens is our real success, and such positive feedback is a reflection of our commitment to public service and administrative improvement.”
The visit highlighted the Interior Ministry’s focus on enhancing public service delivery through efficiency, accountability, and citizen-centered reforms across its departments.