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PESHAWAR, Oct 03 (APP):Federal Ombudsman’s Regional Head and former senior bureaucrat Muhammad Mushtaq Jadoon called on Governor Khyber Pakhtunkhwa Faisal Karim Kundi at Governor House on Friday and presented the performance report of the Regional Office.
During the meeting, Jadoon informed the Governor that under the leadership of Ejaz Ahmad Qureshi, the Federal Ombudsman’s institution resolved 226,000 complaints in 2024, including cases related to women, children’s rights, widows’ pensions, and overseas Pakistanis. He added that 93 percent of these complaints were implemented.
This year, around 200,000 complaints have already been heard, with 88 percent resolved so far. In Khyber Pakhtunkhwa alone, 21,000 complaints have been addressed this year compared to 20,000 last year, reflecting growing public confidence in the institution.
Jadoon highlighted that additional measures are being taken to improve service delivery, including inspections of federal institutions and the facility to lodge complaints via WhatsApp.
Governor Faisal Karim Kundi praised the role of the Federal Ombudsman, saying that the institution plays a vital role in ensuring quick and transparent solutions to public grievances.
He said the Regional Office’s performance shows that people now have access to an effective forum for redressal of their issues. The Governor lauded the Ombudsman’s services for restoring public trust and promoting good governance, expressing hope that the Regional Office would continue its efforts to address citizens’ complaints promptly.