Provincial Ombudsman presents annual report to CM Sindh

KARACHI, Jul 02 (APP): The Provincial Ombudsman Sindh, Muhammad Sohail Rajput, called on Sindh Chief Minister Syed Murad Ali Shah and submitted his annual report for 2024, which highlights significant progress in handling public complaints and implementing institutional reforms.
It states that out of 9,151 new complaints received during the year, 5,299 were admitted for investigation. Of these, 4,602 complaints were resolved, with relief provided in 2,348 cases, resulting in a resolution rate of 51 per cent.
Notable developments include the launch of a mobile app, an upgraded official website, and the introduction of a Complaint Management System, all designed to improve access and efficiency. The report also features the innovative Brand Ambassador Programme, developed in partnership with top universities, engaging youth to raise awareness about the Ombudsman’s role.
Additional sections address pensioners’ concerns, inclusive education initiatives for children with disabilities and detailed reviews of key departments such as education, police and environmental protection. The Ombudsman’s proactive suo-motu actions, especially in regulating LPG cylinder safety, demonstrate the institution’s dedication to administrative justice and public welfare.
The report also covers international collaborations with global ombudsman organizations and extensive public feedback, showcasing the institution’s growing influence and transparency. It concludes with multilingual FAQs (Frequently Asked Questions) and informative articles, emphasizing the Ombudsman’s crucial role in Sindh’s governance.
This comprehensive report not only documents the achievements of the Ombudsman but also outlines a future agenda to boost public trust and administrative accountability throughout the province.
The Sindh Chief Minister commended the hard work of the ombudsman in resolving complaints, especially those from vulnerable groups.