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FAISALABAD, Jun 02 (APP): The Faisalabad Development Authority (FDA) provided relief to 1,079 applicants through its one-window counter during the last five months including 149 applications during May 2025.
Presiding over a meeting here on Monday, Director General FDA Muhammad Asif Chaudhary expressed satisfaction on the performance of One Window Counter but directed its staff to accelerate service delivery by using modern techniques.
He stressed the need to develop a comprehensive and effective system for online provision of all services and said that this initiative would help resolve applicants’ issues in the shortest possible time.
He reviewed performance statistics of One Window Counter from January 2025 to date and revealed that 612 applications relating to Estate Management Department were processed while Town Planning-I handled 331 applications.
He said that 115 citizens had received assistance from Town Planning-II and issues of 21 applicants regarding informal settlements (Katchi Abadis) were resolved during this period.
The services provided through the counter included approval of residential and commercial building plans, commercialization of properties, matters related to construction periods for plots, issuance of completion certificates, property transfers, town planning reports, ownership clearance certificates, and various No-Objection Certificates (NOCs) and others, he added.
He instructed the Additional Director General FDA Kaiser Abbas Rind to maintain daily monitoring of One Window Counter for ensuring that there is no decline or interruption in the quality of service provided to the applicants.
He also directed the officers of various departments to closely supervise staff performance and ensure that no file or application should remain pending without valid reason.
Director IT Yasir Ejaz Chattha and Deputy Director IT/Incharge One Window Counter Abdullah Noor briefed the Director General FDA and said that the real-time issuance system for ownership clearance certificates is operating successfully while integrated measures are underway to modernize the delivery of other services.
Chief Engineer FDA Mehar Ayub, Director Town Planning Asma Mohsin, Director Estate Management Junaid Hassan Manj, Deputy Director Katchi Abadi Afzal Ansari and others were also present in the meeting.