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By Raziq Ali Shah
MAKKAH AL MUKARRAMAH, Jun 02 (APP):Coordinator Facilitation Makkah, Sajjad Haider Yaldram, on Monday said that an ambitious plan- ‘Ghar Se Ghar Tak’ (Home to Home) has been put in place to facilitate the intending pilgrims under ‘Nazim Scheme’ for the first time in
history.
Sharing the details, he told APP here that each group of 188 pilgrims will be assisted by a designated Nazim throughout the Mashair days. The Nazim will accompany the group from Mina to Arafat, Muzdalifah to Jamarah, and back to Makkah.
The Coordinator said that experienced Moavineen, selected through the National Testing Service, have been given responsibility of leading their groups as Nazims, saying that “Each Nazim will be assisted by two assistants along with three personnel from the Saudi Tawafa company Al-Rajhi during the Mashair days”.
He said that the Punjab Information Technology Board (PITB) has also developed an online application, Pak Moavin, which enables real-time monitoring of all Moavineen (Hajj support staff) from their place of deployment, with visibility provided to senior officials.
Sajjad Haider Yaldram expressed the hope that Pakistani pilgrims will experience global best practices during Hajj days, as it is a need of the hour now, and the government, through its untiring efforts, has made it possible.
He claimed that the government was transforming the landscape of services provided under the official Hajj scheme so that pilgrims may enjoy state-of-the-art facilities comparable to those offered under private schemes.
Describing the automation and integration of Hajj operations as a flagship government initiative, he said this approach has significantly reduced the number of complaints compared to previous years.
Shedding light on the Pak Hajj App, which facilitates online monitoring of all Hajj-related activities, he said the app has received an overwhelming response within a short period. Over 100,000 intending Pakistani Hajj pilgrims have registered so far. Of the more than 93,000 active users, around 88,000 belong to the Government Hajj Scheme, while the remaining from the Private Hajj Scheme.
The Pak-Hajj app provides essential information, including personal details of pilgrims, group information, building locations, Maktab location in Mina, transport services during Mashair days, accommodation details, lost-and-found services, medical facilities, Mehram details, and Qurbani verification for those who have made the required payment.
“We have received great feedback from pilgrims about the app. It’s a source of satisfaction and motivation for us. All the information is centralized, notifications are integrated, and maps help locate missing pilgrims,” he added.
Responding to a question, the Coordinator said a dedicated Call Center is working round the clock in Makkah to address complaints of the intending pilgrims.
Sharing details, he told this agency that out of a total of 3,121 complaints received so far, 2,435 have been resolved, while 361 were found to be invalid. The complaints were mainly related to transportation, accommodation, food, and missing luggage, he added.
Sajjad Haider Yaldram urged the Guests of Allah to lodge their complaints or queries through designated WhatsApp numbers (+923700037425, +923700037427), toll-free numbers (8002450028, 8002450029), or the Pak Hajj app.