Press envoys asked to create awareness among OPs about Complaint Resolution Mechanism

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Press envoys asked to create awareness among OPs about Complaint Resolution Mechanism

ISLAMABAD, Sep 7 (APP): Federal Ombudsman Muhammad
Salman Faruqui has asked Ministry of Information, Broadcasting and National Heritage to create awareness through press envoys of 17 countries regarding Complaint Resolution Mechanism among Overseas Pakistanis (OPs).

The 17 countries include USA, Canada, India, Belgium, France, UAE, Singapore, Tokyo, Bangladesh, Iran, Afghanistan, China, Sri Lanka and Egypt.

This step would facilitate OPs for improving image of the country in their respective countries and resolve their problems.

In this regard, a meeting was held here Wednesday under the chairmanship of Hafiz Ahsan Ahmad Khokhar, Senior Advisor Law and Grievance Commissioner for Overseas Pakistanis to Federal Ombudsman.

Representatives of the Ministry of Information, External
Public Wing, Press Information Department, PTV and Radio Pakistan attended the meeting at Ombudsman Secretariat.
Hafiz Ahsaan Ahmad Khokhar briefed the participants on the Federal Ombudsman’s steps taken to resolve the issues being faced by OPs and the procedure of filing complaints in the FO secretariat.

Complaints of OPs are being decided in 45 days and for early resolution of their complaints, 40 federal government departments have been connected with Ombudsman website, he said.

He said that press envoys in 17 countries should make
their best efforts to facilitate Overseas Pakistanis and enhance the better image of Pakistan in these countries.

Facilitation desks have also been established at Islamabad, Lahore, Karachi, Peshawar, Quetta, Multan, Sialkot and Faisalabad International airports to facilitate OPs and other passengers, he said.

Senior supervisory officers of 12 federal government departments including Pakistan International Airlines, Civil Aviation Authority, Pakistan Customs, Federal Investigation Authority and other related agencies are available at facilitation desks for resolving problems of OPs.

Hafiz Ahsaan Ahmad Khokhar said that in one year more than 35,000 complaints were resolved by these facilitation desks.

He also asked the relevant ministry to make arrangements to disseminate the public service message on the private channels through PEMRA like PTV and Radio Pakistan to create awareness on the swift complaint resolution system which is ensuring speedy justice to the needy people free of cost within 25 45 days.

Pensioners are also being facilitated with best efforts in many departments and the cases are resolved within 30 days, he said.

He said that AGPR has resolved nearly 3,000 pension cases in few months and now no pension case was pending beyond 30 days in many federal government departments, as reported by them.