ISLAMABAD, Oct 6 (APP): Federal Ombudsman M. Salman Faruqui Thursday underlined the need to improve in service training of civil servants in line with the 21st century challenges which could lead to better management and governance in the country.
He said this while addressing the faculty and participants of
105th National Management College (NMC), Lahore who called on him at the Wafaqi Mohtasib Secretariat here, said a press release.
He stressed upon the civil servants for changing their mind
set and introducing innovative ideas and thoughts for attaining the management objectives.
The institutions were built on the basis of new concepts and ideas, he added.
Salman Faruqui stressed on the participants that they should
serve the people without any pressure and said that it was not impossible for civil servants to reform and bring improvements in the system.
Explaining the role of Ombudsman, he said that the basic role
of the institution was to provide speedy and inexpensive justice to the complainants against the mal administration of government agencies and departments.
He said that from 2013 to September 2016 over 3,06,581 number complaints were redressed.
He said for the first time laws had been formulated in his
tenure to provide justice to the complainants within 60 days,
adding that the period had been further reduced to 45 days on his own initiative.
In the pursuit of this objective, Faruqui said, a Swift Complaint Resolution (SCR) mechanism had been introduced and now the cases were being heard at district and tehsil levels for which advisors were visiting remote rural areas on regular basis and record number of cases had been disposed of at complainants’ doorsteps within a period of 15 days.
The SCR concept was unique to Pakistan, he said as no similar example in any Mohtasib system in the world was known to anyone.
In view of the success of the concept in Pakistan, Ombudsman of other countries have shown interest in borrowing the concept.
He said that paperless communication system and automatic
complaint resolution mechanism was introducing in with all government offices and for that purpose, a grievance commissioner had been designated in each office.
Earlier, Ismail Qureshi, Rector, National Management College,
responding to the welcome remarks of the Mohtasib said that the Institution of Ombudsman under the guidance and leadership of M. Salman Faruqui was reinventing itself as its role had not only expanded considerably but new ideas and concepts had been introduced in the institution for speedy redressal of public grievances.
Earlier, Ejaz A. Qureshi, Senior Advisor Wafaqi Mohtasib
Secretariat, gave a detailed presentation on the role and mandate of Wafaqi Mohtasib, process of investigation of complaints and challenges faced by this institution.
Taimur Azmat Osman, Senior Advisor and former federal secretary apprised the delegation about the various reports prepared by high powered committees constituted for studying systemic issues of government agencies and making workable recommendations.
Hafiz Ahsan Ahmed Khokhar, Senior Advisor and grievance commissioner for Overseas Pakistanis gave a detailed look into the matters of Overseas Pakistanis and various steps taken by the Wafaqi Mohtasib for resolving their grievances.
He said that overseas Pakistanis were being facilitated for filing complaints through Skype at the Wafaqi Mohtasib.